FAQ (Frequently Asked Questions)
What is 360 Management?
Gestión 360 is a comprehensive real estate and lifestyle solutions service designed to simplify your daily life. We take care of everything related to your property and your additional needs, from maintenance and rental management to warranty management and mobility services. We take care of the paperwork so you can make the most of your time.
How does Gestión 360 differ from a traditional property management company?
While a traditional property manager typically limits themselves to collecting rent and paying expenses, Gestión 360 offers a comprehensive approach. Not only do we manage your property, but we also provide value-added services such as specialized maintenance, rental guarantee management, insurance, and car rental, all from a single platform and with a single point of contact. It's a total service experience.
What exactly does “Rental Maintenance” include?
Our maintenance service acts as your trusted intermediary. In the event of any breakdown or incident reported by the tenant, we:
- We receive and filter the request.
- We contact and coordinate with the appropriate professionals (plumbers, electricians, locksmiths, etc.).
- We supervise the quality of the work.
- We send you a report with the diagnosis, the solution applied, and the invoice, all in a transparent manner.
How do “Rental Guarantees” and “Insurance” work?
We offer the option of including a Rental Guarantee that protects you against non-payment, giving you complete financial security. In addition, we manage comprehensive home insurance to cover damage to the property, and we can advise you on taking out medical insurance for yourself or to offer as an added bonus to your tenants, making your property more attractive.
Is the “Car Rental” service included?
Yes, it is one of our star complementary services. Through our platform, you can access preferential agreements with car rental companies for your personal trips, for your tenants (as an additional service), or for trips related to the management of your property. We manage the reservation for you to save you time and hassle.
What does “Property Management” cover?
It goes far beyond collecting rent. It includes:
- Contract administration: Drafting, renewal, and management in accordance with current local regulations.
- Preventive maintenance: Regular inspections to prevent future breakdowns.
- Corrective maintenance: Quick resolution of unforeseen events.
- Regular reports: Detailed reports on the status of your property, account balance, and incidents, so you can keep everything under control wherever you are.
What is the cost of Gestión 360?
We believe in transparency. Our prices are customized according to the services you need. You can choose a complete package (with all services included) or hire individual services à la carte (maintenance only, administration only, etc.). Contact us for a no-obligation assessment and you will receive a proposal tailored to your specific needs.
Are there any hidden costs or surprise fees?
Absolutely not. All our fees and conditions are clearly detailed in the contract from the outset. The costs of repairs or third-party services (such as a plumber) will always be authorized by you in advance and will come with the corresponding invoice.